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When you open an account with winadda, you share information with us — and we take that responsibility seriously. This page explains exactly what data we collect, why we hold it, and what choices you have over it. Access to our platform depends on your local law and eligible regions.
We collect the information you provide when you register — your name, email address, date of birth and contact details. When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay or Bank Transfer, we record the transaction reference, the wallet number used and the amount moved. We do not store your full bKash or Nagad PIN; only the transaction confirmation details pass through our system. Beyond registration and payment records, we collect device identifiers and session data to keep your account secure across mobile and desktop. This helps us detect unusual login attempts and verify that account activity matches your registered profile. We also collect browsing behaviour within the platform — which sections you visit, how long sessions run — purely to improve how the lobby and account pages work. We do not sell your data to third parties. Data we hold is used to operate your account, process payouts, respond to support queries and meet any obligations that apply under the laws of eligible regions. Retention periods vary by data type; payment records are held longer than session logs to satisfy transaction-audit requirements. You can ask us to detail what we hold about you at any time through our support channel.
Transaction references and wallet identifiers from bKash, Nagad and Rocket payments are logged against your account for payout verification and dispute resolution. Full wallet PINs are never stored on our side.
Name, email, date of birth and contact details you submit at registration are held to verify your identity, process withdrawals and respond to account queries. This data is not shared with advertisers.
We record device type, IP address and session timestamps to protect your account from unauthorised access. If a login looks unusual, we flag it before the session can proceed.
Payments made via Upay or Bank Transfer are handled the same way — transaction references are stored; sensitive authentication credentials are never held on our platform servers.
This policy covers data processed directly by winadda when you use your account. It does not extend to third-party services linked from our platform, and it applies only where access is permitted under local law and eligible regions. Below is a clear breakdown of what falls inside and outside its scope.
All data collected during account creation, login, password reset and session management falls fully within this policy. We control how that data is stored, who can access it internally and how long it is retained.
Deposit and withdrawal records processed through bKash, Nagad, Rocket, Upay and Bank Transfer are within scope. The payment provider's own privacy terms also apply to data on their side of the transaction.
Your browsing behaviour within the winadda lobby — pages visited, games opened, sections viewed — is captured in anonymised session logs. These logs are used for platform improvement only and are within this policy's scope.
External links, game studio platforms and payment wallet apps have their own privacy practices. Once you leave the winadda environment, this policy no longer controls how your data is handled on those third-party services.
You are not a passive data subject here. There are clear, practical steps you can take to review, correct or question how winadda holds your information. Log in to your account dashboard to see your registered details — name, email, contact number and linked payment wallets are all visible there. If anything is wrong, you can update most fields directly from the account settings page; for changes tied to identity verification, submit a support request and our team will walk you through the correction process. If you want to know exactly what data we hold beyond what is visible in your dashboard, send a written request through the support channel. We will confirm the categories of data held, how long each type is retained and the reason we hold it. Where data retention is not required by any applicable legal or audit obligation, you may ask for it to be removed. Requests are handled in the order they arrive; we aim to acknowledge each one promptly. Your ability to exercise these rights may vary depending on the laws of your region.
Your registered account details and linked payment methods — including bKash and Nagad wallet references — are visible after login in the account dashboard. Check there first before raising a query.
Name, email and contact number can be updated in account settings. Identity-linked fields require a support request with the corrected information and any verification the team asks for.
Send a written request via our support channel to receive a summary of the data categories we hold, their retention period and the reason each type is kept. We acknowledge all requests in the order received.
Where no legal or audit obligation requires us to keep a record, you can ask for it to be deleted. We will confirm whether the request can be fulfilled and explain any retention constraints that apply.
Privacy questions deserve a direct answer, not a generic response. If this policy does not answer your question — or if you need to raise a concern about how your data has been handled — the routes below connect you to the right place. All privacy-related requests are logged and tracked so nothing falls through.
Open the chat icon from any page on winadda while logged in. State that your query is about your account data or this privacy policy and the agent will route it to the correct team.
For written data requests — including data summaries, correction requests or deletion queries — send your message via the contact email listed in your account settings page after login.
Many privacy actions start in your account dashboard: check your registered data, update basic details or see your transaction history for bKash, Nagad and Bank Transfer records without contacting support.
Data security on winadda is not a background consideration — it is part of how the account system is built. Session tokens expire after inactivity. Login events are logged with device and IP details so you can spot any access you did not authorise. Payment wallet references for bKash, Nagad and Rocket are stored in encrypted form. Cookie use on the platform is limited to session management and basic analytics; no advertising-network cookies are dropped without your awareness. Retention schedules are set by data type: session logs are cleared on a shorter cycle than transaction records, which are held to satisfy any applicable audit requirements. If this policy is updated, the revised version will be posted at this URL with the date of change noted at the top of the page. Questions about any of these practices can be directed to our support team through the contact routes listed on this page.
Wallet identifiers for bKash, Nagad, Rocket and Upay are stored in encrypted form. Raw wallet credentials and PINs are never written to our servers at any point in the transaction flow.
Session cookies keep your login active during a visit and expire when you close the browser or after a period of inactivity. Analytics cookies measure page performance only; no external ad-network cookies are placed without notice.
Session logs, transaction records and registration data are each held for different periods based on their purpose. Transaction records linked to bKash and Bank Transfer payouts are retained longest to meet audit and dispute requirements.
When this privacy policy changes, the updated version is published at this page address. The date of the most recent revision is shown at the top. Continued account use after an update means you have reviewed the new terms.
If something in this policy is still unclear after reading it, the questions below cover the points we hear most often from account holders in Bangladesh. For anything not answered here, use the support routes listed above.
We collect your name, email address, date of birth and contact number at registration. If you verify your account for higher withdrawal limits, identity document details are also collected. Payment wallet references — such as your bKash or Nagad account number — are recorded when you make a transaction.
We do not sell your data. Data may be shared with payment processors like bKash, Nagad and Bank Transfer only as far as is needed to complete a transaction. It may also be shared if required by applicable law in eligible regions. No data is passed to advertisers.
Log in and check your account dashboard first — most registered fields are visible there. For a fuller summary including transaction records and session data categories, send a written request through the support channel. We will confirm the data types held and their retention periods.
Yes. Where no legal or audit obligation requires us to keep a record, you can request deletion via the support channel. We will confirm whether the request can be fulfilled in full or in part, and explain any categories we are required to retain under applicable obligations.
Wallet identifiers and transaction references are stored in encrypted form. Your full bKash PIN, Nagad PIN or Rocket authentication credentials are never written to our servers. Payment confirmation data — reference numbers and amounts — is what we retain for payout verification and dispute resolution.
The updated policy is published at this page address with the date of revision shown at the top. We recommend checking this page periodically. Continuing to use your winadda account after a policy update indicates you have reviewed the revised terms. Major changes will also be flagged via your account dashboard.